Privacy Policy
Last updated: January 1, 2024 | Company: AutoMate AI Chat
⚠️ Important Notice Regarding SMS Opt-In Data
AutoMate AI Chat does NOT share customer opt-in information — including phone numbers and consent records — with affiliates or third parties for marketing purposes. Your consent data is yours, and we protect it accordingly.
This Privacy Policy describes how AutoMate AI Chat ("we," "us," or "our") collects, uses, and shares information about you when you use our website, products, and services. By using our services, you agree to the collection and use of information in accordance with this policy.
1Information We Collect
Personal Information
When you sign up or interact with our services, we may collect personal information including:
- Name (first and last)
- Email address
- Phone number (mobile)
- Business name and details
- Payment and billing information
- SMS/text messaging consent records (including timestamp, IP address, and consent text)
Non-Personal Information
We automatically collect certain non-personal information when you use our services, including IP address, browser type, device type, operating system, referring URLs, and pages visited.
Customer Communications
We collect and store the content of communications sent through our platform, including chat messages, SMS messages, and email correspondence.
2How We Use Your Information
We use your information to:
- Provide, operate, and improve our services
- Send transactional messages (appointment reminders, confirmations, account alerts)
- Send marketing communications where you have provided explicit consent
- Respond to your questions and support requests
- Process payments and prevent fraud
- Comply with legal obligations
- Analyze usage patterns to improve the platform
3SMS Messaging & Compliance
AutoMate AI Chat operates in full compliance with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and all applicable carrier regulations.
- Opt-In Records: We maintain timestamped records of all SMS opt-in consents, including the date, time, IP address, and the exact consent language presented at the time of opt-in.
- Opt-Out: Reply STOP to any SMS message to immediately opt out. We will confirm your opt-out and cease sending messages.
- Help: Reply HELP to any SMS message for assistance, or contact us at info@automateaichat.online.
- Rates: Message and Data Rates May Apply. Message frequency varies.
4SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.
5Information Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- Service Providers: We share information with trusted vendors who help us operate our platform (e.g., cloud hosting, SMS aggregators, payment processors) under strict data processing agreements.
- Legal Requirements: We may disclose information if required by law, court order, or governmental authority.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
- With Your Consent: We may share information in any other way with your explicit consent.
We explicitly do not share SMS opt-in data, phone numbers, or consent records with affiliates or third parties for marketing or promotional purposes.
6Data Security
We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for data in transit, encryption of sensitive data at rest, access controls, and regular security audits. While we strive to protect your information, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7Cookies & Tracking
We use cookies and similar tracking technologies to improve your experience on our website. These include:
- Essential cookies — required for the website to function properly.
- Analytics cookies — help us understand how visitors interact with our website.
You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.
8Your Rights & Choices
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data (subject to legal obligations)
- Opt out of marketing communications at any time
- Withdraw consent for SMS messages by replying STOP
- File a complaint with your applicable data protection authority
To exercise any of these rights, please contact us at info@automateaichat.online.
9. Contact Information
If you have questions or concerns about this Privacy Policy, please contact us:
AutoMate AI Chat
1370 Trancas St #709, Napa, CA 94558
Email: info@automateaichat.online
Website: automateaichat.online
See also our Terms of Service.